These Terms & Conditions govern purchases made through the Palatez online shop, in addition to our general Terms of Use, which continue to apply to your use of the Site as a whole.
1. Products
We offer digital and/or physical products for sale through this Site, as described on each product page. We aim to describe products accurately, but do not guarantee that product descriptions, images, or pricing are always fully error-free.
2. Pricing and Payment
All prices are listed in [currency to be confirmed] and are subject to change without notice. Payment is processed through our third-party payment processor; we do not store your full payment card details. By completing a purchase, you authorize us (via our payment processor) to charge the payment method you provide.
3. Digital Product Delivery
Digital products are made available for download upon successful payment. It is your responsibility to ensure you have a working device and internet connection to access your download, and to retain your own copy after download.
4. Refunds and Returns
Please see our Refund and Returns Policy for details on eligibility and how to request a refund or return.
5. Order Cancellation
We reserve the right to cancel or refuse any order, including in cases of suspected fraud, pricing error, or unavailability of a product, and will notify you if this occurs.
6. Recipe Content, Allergens, and Kitchen Safety
Any recipe included with a digital or physical product is subject to the same recipe, food safety, allergen, and kitchen-safety terms set out in our Terms of Use, which apply in addition to these Terms & Conditions.
7. Consumer Rights
Nothing in these Terms & Conditions is intended to limit any right you have under the Consumer Protection Act 1999 (Malaysia) or other applicable Malaysian consumer protection law that cannot lawfully be excluded.
8. Limitation of Liability
To the fullest extent permitted by applicable law, our liability arising from any purchase is limited to the amount you paid for the relevant product. This limitation does not apply to liability that cannot lawfully be excluded or limited under applicable Malaysian law.
9. Governing Law and Jurisdiction
These Terms & Conditions are governed by the laws of Malaysia. You agree that the courts of Malaysia will have exclusive jurisdiction over any dispute arising from a purchase made through this Site, except where applicable consumer protection law entitles you to bring a claim in another forum.
10. Severability
If any provision of these Terms & Conditions is found by a court of competent jurisdiction to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
11. Entire Agreement
These Terms & Conditions, together with our Refund and Returns Policy and Terms of Use, constitute the entire agreement between you and Palatez regarding a purchase made through this Site.
12. Contact
Questions about an order can be directed to [contact email/address to be added].
Last updated: [date to be added upon publishing]. This page is a draft pending review by a Malaysia-qualified attorney and is not yet finalized.